Privacy Policy for Lumina Lens Collaborative
Lumina Lens Collaborative (referred to as "we", "us", or "our") is dedicated to protecting the privacy of our clients, workshop participants, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect information gathered through our services, website, and studio operations.
1. Information We Collect
We collect various types of information to provide and improve our photography services, workshops, and website experience.
- Personal Identification Information: This includes your name, email address, phone number, and billing address, which you provide when booking services (portrait photography, commercial photography, event photography, headshots, product photography, fashion lookbooks, real estate photography, drone photography), registering for workshops, renting our studio, or making purchases.
- Photographic Content: Images and videos captured during photography sessions are collected as part of our service delivery.
- Payment Information: We collect payment details (such as credit card numbers or other financial information) for processing transactions. This information is processed securely by third-party payment processors and is not stored on our servers.
- Communication History: Records of your communications with us, including emails, phone calls, and other correspondence.
- Website Usage Data: Information about how you interact with our website, such as IP addresses, browser type, pages viewed, referral sources, and access times, collected through cookies and similar technologies.
2. How We Use Your Information
The information we collect is used for the following purposes:
- To provide our services, including scheduling and conducting photography sessions, managing studio rentals, and delivering photo editing, retouching, and print services.
- To process transactions and manage your accounts.
- To communicate with you regarding your bookings, inquiries, and to provide customer support.
- To personalize your experience and improve our website, services, and workshops.
- For marketing purposes, such as sending newsletters, promotions, and updates about our services, workshops, and events, where you have provided consent.
- To comply with legal obligations and protect our rights and property.
3. Disclosure of Your Information
We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:
- With Service Providers: We may share data with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users (e.g., payment processors, cloud hosting services, email service providers). These third parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so, particularly for sharing photographic content for portfolio or promotional use.
4. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. For photographic content, retention periods are discussed and agreed upon with clients, with options for secure archival services.
5. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right of Access: To request copies of your personal data.
- Right to Rectification: To request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: To request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: To request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: To object to our processing of your personal data, under certain conditions.
- Right to Data Portability: To request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us at the address provided below. We will respond to your request within one month.
6. Security of Your Information
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include data encryption, secure servers, and access controls.
7. Cookies
Our website uses cookies to enhance your browsing experience, analyze site traffic, and for marketing purposes. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically for the latest information on our privacy practices.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Lumina Lens Collaborative
2847 Yonge Street, Unit 2B
Toronto, ON, M4N 2W3
Canada